Shipping Policy

Last updated: 14 June 2026.

Every order is shipped from Milano, Italy. We work with Packlink PRO and carriers (DHL, GLS, BRT, Poste Italiane).

1. Where we ship

Italy, the European Union, the United Kingdom, Switzerland, the United States, and most countries worldwide. For a country not available at checkout, write to contact@pikora.it.

2. Shipping costs and free-shipping thresholds

Italy	Free shipping over €150
European Union	Free shipping over €200
United Kingdom	Free shipping over £250
Switzerland	Free shipping over CHF 250
United States	Free shipping over $300
Rest of world	Free shipping over $400

Below these thresholds, exact shipping is calculated at checkout based on weight and destination.

3. Delivery times

After dispatch (1–2 working days for processing):

• Italy: 2–3 working days
• European Union: 3–5 working days
• United Kingdom: 5–7 working days
• Switzerland: 5–7 working days
• United States: 7–10 working days
• Rest of world: 7–14 working days

4. Tracking

Tracking number emailed at dispatch.

5. Customs and VAT (non-EU)

For deliveries outside the EU (UK, Switzerland, US), local customs duties and import VAT may apply and are the responsibility of the recipient. Refusing to pay duties does not entitle you to a refund of the original shipping cost.

For EU deliveries, Italian VAT is included in the price — no further taxes apply.

6. Lost or undelivered packages

1. Check with neighbours, concierge, or local post office.
2. Contact the carrier with the tracking number.
3. Email contact@pikora.it if unresolved after 5 working days.

7. Wrong address

It is your responsibility to provide a complete, accurate shipping address. If returned to us due to an incorrect address, the cost of re-shipping or refund minus original shipping is for the customer.

8. Contact

contact@pikora.it