Refund policy


Last updated: 14 June 2026.

We want you to feel sure about every Pikora piece. If something doesn’t work for you, you can return it within 14 days of delivery, in line with Italian and EU consumer law (Codice del Consumo, Art. 52).

1. Return window

You have 14 calendar days from the date your order is delivered to request a return. Returns received after this period will not be accepted.

2. Condition

To qualify for a refund, items must be:

  • Unworn, unwashed, and unaltered;
  • With original tags and packaging attached;
  • In re-sellable condition (no perfume, no makeup marks, no animal hair).

We reserve the right to refuse a refund if the item shows signs of use beyond what is reasonable for a fit check.

3. How to start a return

  1. Email contact@pikora.it with your order number and the item(s) you wish to return.
  2. We will confirm the return and provide the return address (below).
  3. Pack the item(s) securely in the original packaging when possible.
  4. Ship to the return address using a tracked service.

4. Return shipping

Return shipping is at the customer’s expense. We recommend a tracked service — Picora is not responsible for returns lost in transit.

Return address:

Erebouni Khachik — Pikora
Via Alfredo Catalani 43
20131 Milano, Italy

5. Refund timeline and method

Once we receive and inspect your return, we will:

  • Notify you by email of the outcome within 3 working days;
  • Refund the full purchase price (excluding original shipping costs, where applicable) to your original payment method within 10 working days.

Depending on your bank, the refund may take an additional 3–7 working days to appear on your statement.

6. Faulty or incorrect items

If you receive an item that is defective, damaged on arrival, or incorrect, contact us within 7 days of delivery at contact@pikora.it with photos. We will arrange a replacement or full refund — including return shipping — at no cost to you.

7. Exchanges

We do not currently offer direct exchanges. To swap a piece for a different size or colour, please return the original and place a new order.

8. Sale items

All sale items are subject to the same return policy unless explicitly marked “final sale” at checkout.

9. Dispute resolution

If we cannot resolve a return dispute together, you may submit a complaint to the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

10. Contact

For all return questions: contact@pikora.it.