Shipping policy

Last updated: 14 June 2026.

Every order is shipped from Milano, Italy. We work with Packlink PRO and our chosen carriers (DHL, GLS, BRT, Poste Italiane) to bring each piece to you with tracking.

1. Where we ship

We ship to Italy, the European Union, the United Kingdom, Switzerland, the United States, and most other countries worldwide. If your country is not available at checkout, write to contact@pikora.it and we’ll see what we can do.

2. Shipping costs and free-shipping thresholds

Italy Free shipping over €150
European Union Free shipping over €200
United Kingdom Free shipping over £250
Switzerland Free shipping over CHF 250
United States Free shipping over $300
Rest of world Free shipping over $400

Below these thresholds, exact shipping cost is calculated at checkout based on weight and destination.

3. Delivery times

Estimated delivery times after dispatch (1–2 working days for order processing):

  • Italy: 2–3 working days
  • European Union: 3–5 working days
  • United Kingdom: 5–7 working days
  • Switzerland: 5–7 working days
  • United States: 7–10 working days
  • Rest of world: 7–14 working days

These are carrier estimates. Delays during peak seasons (Christmas, sales) or due to customs inspections are possible and outside our control.

4. Tracking

Every order ships with a tracking number, emailed to you as soon as we hand the parcel to the carrier.

5. Customs duties and VAT (non-EU countries)

For deliveries outside the European Union (e.g., UK, Switzerland, US), local customs duties and import VAT may apply. These are determined by your country’s customs authority and are the responsibility of the recipient. We have no control over the amount charged. Refusing to pay duties does not entitle you to a refund of the original shipping cost.

For EU deliveries, Italian VAT is included in the price — no further taxes apply.

6. Lost or undelivered packages

If your tracking shows “delivered” but you have not received the parcel:

  1. Check with neighbours, your concierge, or the local post office;
  2. Contact the carrier directly using the tracking number;
  3. Email us at contact@pikora.it if the issue is unresolved after 5 working days.

We will open an investigation with the carrier. Refunds for lost packages are processed once the carrier confirms the loss.

7. Wrong address

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. If a parcel is returned to us due to an incorrect address, the customer is responsible for the cost of re-shipping or for a refund minus original shipping.

8. Contact

For any shipping question: contact@pikora.it.